SNOW. When extreme weather affects The Royal Mail we cannot be held responsible if parcels arrive a day or so late. We wish we could control the weather but we can't
Whenever possible we will send your items with branded packaging if we no longer have the appropriate packaging we will provide alternative packaging.
UK - We can offer 1st Class Royal Mail Tracked for £3.50 however if your items come to over £70 they must be sent Royal Mail Special delivery for £7.50 due to insurance purposes.
International EU - We can offer combined postage International Signed For for £8 however if your items come to over £70 they must be sent with extra insurance for £11.
International Rest of World - We can offer combined postage International Signed For for £9 however if your items come to over £70 they must be sent with extra insurance for £12.
We are happy to refund or exchange goods however please read our terms and conditions. When returning items please remember to include your order number and a note stating whether you would like a refund or exchange. For exchanges, please SEND £7 TO JEWELLERY1ST@HOTMAIL.CO.UK VIA PAY PAL to cover postage and packing costs.
All goods must be received by us in perfect and unused condition within 7 days of receipt for full no quibble refund (excluding our postage/handling costs) – please retain proof of postage.
We do not accept responsibility for returned goods until they have been received by us and accounted for. Therefore we advise you to return parcels using a 'signed for' service, although this is at your discretion. For particularly valuable items you should use Royal Mail Special Delivery or equivalent postage service. We will only refund postage costs incurred by prior agreement. Please ensure the goods are covered by sufficient insurance. The responsibility of goods being returned to us lies with the sender and lost parcels must be claimed for by the sender to the carrier.
Please note when returning goods an administration fee may be charged before the refund is processed. For hygiene reasons, earrings cannot be exchanged or refunded.
In the instance that we agree to pay customers return postal costs, they will only be paid at the rate at which they were originally charged for the outbound postage for that item.
RETURNS SHOULD BE ADDRESSED TO:- Jewel First t/a mememeaccessories, 5 Victoria Avenue, Bishop Auckland, County Durham. DL14 7JH
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